Technical support professional experienced in production systems, HTML, CSS, JavaScript, Postman, SQL, REST APIs and C# debugging, with a strong focus on backend troubleshooting.
Skilled at managing high-volume cases and translating complex technical issues into clear customer solutions.
Consistently meeting and exceeding SLAs whilst maintaining strong CSAT scores month to month.
I'm a technical support professional with 5+ years of hands-on experience delivering exceptional client-facing support across B2C, B2B, and C-suite environments. I am experienced in troubleshooting complex production systems, working with REST APIs and SQL databases, and supporting web/SaaS platforms.
In my current role, I manage a high-volume support queue, closing up to 30 tickets/cases daily while consistently hitting SLA targets and maintaining strong CSAT scores.
Outside of support, I develop full-stack projects, from game projects using C++, C#, and Unity, to web apps with HTML, CSS, JavaScript, Node.js, PostgreSQL, and more. I have shipped two playable games/ demos, and keep pushing into new areas.
Full ticket management system for handling high-volume support queues — built to mirror real-world tooling I work with daily.
Fintech payment platform handling account management, transaction flows, and real-time balance tracking.
Real-time finance dashboard using the Plaid API to sync bank transactions and surface spending insights.
2D platformer where Harvey the cat navigates through levels, avoids enemies, and collects power-ups.
Fast-paced 2D top-down arcade shooter with escalating enemy waves, weapon upgrades, and leaderboard tracking.
Console-based board game built in C++ demonstrating object-oriented design, game state management, and clean logic.